No Tech Support

OK, open caveat here, the issue could be the uber cool, but rarely performing up to hype iPhone, but, I haven't been getting txt messages for 36 hours.

So, what do you do when that happens to you?

Hmmmm, well, for me, I call *611 to call fido and let them know about the problem.

I call at 7:36am. I have only 4 options. Tech support is not one of them.
Boldly optimistic but sadly in vain, I hit 'O' hoping for a person, but alas, no. So then I start at the beginning, listen to all the options that have nothing to do with my problem, and try dive in to Fido's IVR to find a person. I end up in the 'changes to my account' stream. I think I'm getting some place. I get the now omnipresent and annoying 'due to a high call volume, callers may experience longer than normal call wait times'. Yah right. So I wait.

I then get something to the extent like, "We're sorry, our offices are closed. Please call back between 8am and 8pm, EST". Really? Really fido, you couldn't have told me that at the beginning? And still, no f'ng ability to find out how to fix the text message problem. Why fido, why????? I like that your rate plans are relatively simple compared to the competition, I like that your rate plans are somewhat cheaper than the competition, but do you have to spoil that goodwill with completing non-function, inaccessible support? You take a good and f it up.

I do send my frustrating rants to Fido, but they're filtered in the customer service department, i.e., our English is bad, we make less than $30K a year, I can't wait to get another job..... that department. So basically, you get form response thanking you for your business. How about leadership?

How about the head marketing or the CEO actually giving a shit. Learning about what's really going on. Trying to fix it. What a waste of a brand.

Fido, you're in the dog house again!

Morley.

Yes, I f'n Hate Fido Still

So, I can't make a call out on my phone.
So, i have to use skype to call fido.
I have 4 options, speaking to a human isn't one of them.
"0" doesn't work. Basically, for everything that can be fucked up about Fido, and there is a lot, they only give you 4 options to choose. Odd that Tech support or help is not an option. So after 2 minutes, I have to make a choice, and I choose, one of Fido's 4 options. My Bill. Eventhough my phone is fucked and there's no option for tech support, I choose "billing" as a route to try and reach that beloved dog, Fido.
So, now I'm in to this call for about 3+ minutes, and what do I get, "Sorry, our office is closed". Why the fuck don't they say that at the fucking beginning? Why do I have to wait 3 minutes to learn that. WTF Fido, how stupid can you be. How little value do you have for our time??
Yes, I truly do, F'n hate Fido.

Morley.